Terms, Privacy and Refund Policy
These Terms govern your use of the SleepOps website and services. By using SleepOps, you agree to these Terms.
1. About SleepOps
SleepOps is a sleep stability guidance system designed to help users understand and improve sleep environments and habits.
SleepOps provides:
- Sleep assessments
- Stability analysis
- Personalized setups
- Educational guides
- Device recommendations
- Sleep strategy subscriptions
SleepOps is an informational and educational system.
SleepOps is not a medical service.
2. No Medical Advice
SleepOps does not provide:
- Medical advice
- Medical diagnosis
- Medical treatment
- Psychological treatment
SleepOps recommendations focus on:
- Environment optimization
- Habit adjustments
- Comfort improvements
SleepOps should not be used as a substitute for professional care.
If you experience:
- Severe insomnia
- Chronic sleep disorders
- Medical conditions
- Mental health concerns
Please consult a qualified professional.
3. Assessment System
SleepOps assessments are based on user-provided answers.
Assessment results:
- Are automatically generated
- May not be fully accurate
- Are informational only
SleepOps does not guarantee:
- Sleep improvement
- Specific results
- Health outcomes
4. Free Usage
SleepOps offers limited free access.
Free users may submit 10 sleep assessments.
SleepOps may:
- Modify free limits
- Prevent abuse
- Restrict excessive usage
5. Subscriptions
SleepOps offers subscription plans.
Subscriptions may include:
- Unlimited assessments
- Sleep dashboard access
- Stability tracking
- Personalized strategies
- Seasonal adjustments
Subscriptions may be billed monthly or yearly.
Subscriptions are currently paid using USDT on the TRON network (TRC20) and renew automatically through NOWPayments recurring billing.
6. Subscription Cancellation
Users may cancel future renewals before the next billing date.
After cancellation:
- Future recurring charges stop
- Access remains until the end of the paid subscription term
Cancellation does not refund the current billing period unless otherwise stated.
7. Refund Policy
SleepOps subscriptions are generally non-refundable.
Because crypto payments are generally irreversible by default, refunds are not guaranteed.
Refunds may be issued only when:
- Required by law
- Billing errors occurred
- Duplicate payments occurred
Refund requests must be submitted within 14 days of payment.
If SleepOps approves a refund in exceptional cases, it may be issued in USDT or an equivalent amount at SleepOps' discretion, minus any non-refundable network or processing costs where applicable.
8. Crypto Payments and Recurring Billing (USDT on TRON / TRC20)
SleepOps subscriptions may be purchased using USDT on the TRON network (TRC20). Subscriptions renew automatically through NOWPayments recurring billing unless cancelled before the next billing cycle.
8.1 Accepted Network
Payments must be made using USDT on TRON (TRC20) only, unless a different method is explicitly shown at checkout.
8.2 User Responsibility
You are responsible for sending the correct asset on the correct network and for authorizing the correct payment amount shown at checkout.
Sending the wrong asset, using the wrong network, or authorizing an incorrect amount may result in:
- Delayed processing
- Payment failure
- Loss of funds
8.3 Access Timing
Subscription access begins after successful payment confirmation.
Confirmation times may vary depending on network conditions and payment processing.
8.4 Automatic Renewals
SleepOps subscriptions renew automatically through NOWPayments recurring billing according to the billing interval selected at checkout.
The billing interval, renewal timing, and subscription terms should be shown before subscription confirmation.
8.5 Failed Renewals
If a renewal payment fails, SleepOps may suspend, limit, or end subscription access at the end of the current billing period unless payment is successfully completed.
8.6 Cancellation of Future Renewals
Users may cancel future renewals before the next billing date.
Cancellation stops future recurring charges but does not refund the current billing period unless otherwise stated.
Access will continue until the end of the paid subscription term.
8.7 Fees
Any blockchain or network transaction fees are the responsibility of the user unless otherwise stated.
8.8 Refunds for Crypto Payments
Because crypto payments are generally irreversible by default, refunds are not guaranteed.
If SleepOps approves a refund in exceptional cases, it may be issued in USDT or an equivalent amount at SleepOps' discretion, minus any non-refundable network or processing costs where applicable.
8.9 Payment Support
If you experience a payment issue, please contact:
9. Device Recommendations
SleepOps may recommend products and devices.
Examples include:
- Foot warming devices
- Bedding materials
- Heating devices
- Textile products
These recommendations:
- Are optional
- Are informational
- Do not guarantee results
Users are responsible for:
- Safe product usage
- Following manufacturer instructions
10. Affiliate Disclosure
Some product links may be affiliate links.
SleepOps may receive a commission if purchases are made through those links.
Affiliate relationships do not influence:
- Product prices
- Recommendations structure
SleepOps does not manufacture products.
SleepOps is not responsible for:
- Product quality
- Shipping
- Returns
- Warranty issues
11. Privacy Policy
11.1 Data Collected
SleepOps may collect:
- Assessment answers
- Assessment results
- Anonymous identifiers
- Session identifiers
- Usage activity
SleepOps does not collect:
- Medical records
- Government ID
- Sensitive personal data
11.2 Anonymous Identification
SleepOps may identify users using cookies.
Example cookie: sleepops_anonymous_id
Cookies help:
- Track free assessment usage
- Store preferences
- Maintain session stability
Users may disable cookies in their browser. Some features may stop working.
11.3 Data Usage
SleepOps uses collected data to:
- Generate sleep reports
- Provide recommendations
- Improve the system
SleepOps does not sell personal data.
11.4 Data Storage
Assessment data may be stored securely.
SleepOps does not guarantee permanent storage.
Data may be removed or anonymized over time.
11.5 Third-Party Services
SleepOps uses third-party services such as:
- Payment providers
- Hosting providers
- Analytics tools
These services may process limited data.
SleepOps is not responsible for third-party policies.
12. Acceptable Use
You agree not to:
- Abuse the assessment system
- Submit automated requests
- Attempt to bypass limits
- Reverse engineer the service
- Disrupt system operation
SleepOps may restrict abusive usage.
13. Service Availability
SleepOps does not guarantee:
- Continuous availability
- Error-free operation
- Permanent functionality
Features may change over time.
14. Limitation of Liability
SleepOps is provided "as is".
SleepOps is not liable for:
- Sleep problems
- Health conditions
- Product usage issues
- Incorrect recommendations
- Data loss
Use SleepOps at your own risk.
15. Future Accounts
SleepOps may introduce:
- User accounts
- Login systems
- Subscription dashboards
Users will be responsible for account security.
16. Changes to Terms
SleepOps may update these Terms at any time.
Updated Terms will be published on this page.
Continued use means acceptance.
17. Contact
For questions regarding these Terms: